Akeeba Ticket System Pro 5.3.7

View attachment 2812
Support tickets made easy.
Provide support services on your site with Akeeba Ticket System Professional, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!
Take advantage of Joomla!'s powerful nested categories management for your support ticket categories
Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!

You get...

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New features​

• Improved component menu with relevant quick action

Bug fixes​

• [HIGH] Attachments directory was breaking when installing an update
• [HIGH] Cannot see My Assigned Tickets if I am a category-only manager
• [HIGH] Cannot see the Latest Open Tickets if you are not a global Manager but only have view private OR manager privileges in select categories
• [LOW] Frontend user selection dialog may be too small to...

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neo191987 said:

Hi, if you find version 5.1.1, please share.

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What's new?​

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Changelog​

Bug fixes​

• [LOW] Wrong grammatical case (nominative instead of genitive) in months in some languages e.g. Greek
• [MEDIUM] Clients can access their unpublished tickets
• [MEDIUM] Clients can edit and post replies to their unpublished tickets by manipulating the form data

Miscellaneous...​

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Changelog​

Critical bugs and important changes​

• Cannot create new tickets

Bug fixes​

• [HIGH] The mail gateway messages were not sent to users sending replies / new tickets over email
• [LOW] Cannot display CRON logs
• [LOW] Microsoft Exchange / Microsoft 365 / Office 365 service changes require using an older(!) TLS version

Miscellaneous changes​

• Address PHP 8.1...

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New features​

• Joomla Privacy plugin

Bug fixes​

• [LOW] Backend manager note view: Save and Save & Close were swapped
• [LOW] Backend post edit view: Save and Save & Close were swapped
• [LOW] Backend ticket view: Save and Save & Close were swapped
• [LOW] Some ordering values were not applied on frontend
• [MEDIUM] Plugins not enabled on clean installation

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Not available

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