• The default language of any content posted is English.
  • Information: Safety & Support
    Resources here are generally safe, but false positives may occur on Virustotal due to certain coding techniques. Exercise caution and test before use.
    Consider buying licenses to support developers. Your security is our priority.
Developer
Akeeba
akeeba ticket system pro.jpg


Support tickets made easy.
Provide support services on your site with Akeeba Ticket System Professional, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!
Take advantage of Joomla!'s powerful nested categories management for your support ticket categories
Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!

You get to decide how your users will file their tickets. On your site, using a rich text editor? Or maybe via email? Perhaps a mix of the two? It's all possible.

Have you ever wondered how much your support agents really work? Which ones are loved by your users and which one not so much? Akeeba Ticket System makes it easy to find the answers you were looking for.
Use Joomla Fields to request structured input from your users and/or support staff. All core and third party Joomla Fields are supported.

Akeeba Ticket System Pro automatically searches public tickets and your site (using Joomla's Smart Search). It shows the results while your users are still typing out their ticket. The end result? Fewer tickets to be answered by human agents, more satisfied clients!

Your clients can attach files to their tickets. The upload settings — like the maximum size, allowed file types, etc — can be managed separately from Joomla media manager settings.
5.3.3Version
95 Downloads
754 Views
0.00 star(s) 0 ratings
Last update

More resources from ThePurplePeopleEater

Latest updates

  1. Akeeba Ticket System Pro v5.3.3

    Bug fixes [HIGH] Removing obsolete attachments did not delete any attachments Miscellaneous...
  2. v5.2.7

    Bug fixes [LOW] "Sort Table By" param is now working correctly
  3. Akeeba Ticket System Pro v5.2.6

    New features Joomla Privacy plugin Bug fixes [LOW] Backend manager note view: Save and Save &...
Top