LINK PROTECTION PASSWORD FOR THIS UPDATE
## Version: V.4.0 ##
## Release Date: 09-05-2024 ##
|| WHAT'S NEW ||
1. New Feature Alert: Live Chat is now available on Uhelp! We are thrilled to announce the addition of a Live Chat system to the uhelp application, enhancing the platform with real-time communication capabilities.
2. We're excited to announce Microsoft Social Login integration! Now users can effortlessly sign in to the application using their Microsoft credentials.
3. Introduced the "Right-Click Protection" feature to restrict access to the right-click context menu on the application, enhancing security measures.
4. Implemented the "Text Selection Prevention" functionality, aimed at preventing unauthorized copying of text by disabling text selection on the application, thereby safeguarding content integrity.
5. Enhanced functionality to include separate file settings for "Admin Panel Users," empowering administrators with control over parameters such as "Maximum File Uploads," "File Upload Maximum Size," and "Allowed File Types."
6. Implemented the "Bot Response Setting" feature, enabling superadmin to set response times. The bot generates predefined responses if agents don't respond within a set time during working hours, with separate configurations for non-working hours.
7. Introduced the "Twilio Settings" page in the application to receive ticket updates via SMS. Upon admin configuration and activation of the Twilio account, customers are prompted to verify their mobile numbers to start receiving ticket updates.
8. Introducing the 'Domain Transfer' feature in the application. Seamlessly transfer or change the application from one domain to another with ease.
9. Major bug fixes.
10. Few minor UI fixes.
11. Major security patches were updated.
12. Documentation is updated.
|| IMPROVED FUNCTIONALITY ||
1. Enhanced 'Email to Ticket' Feature: Added a new section called 'Email To Ticket' with three configurable switches for improved functionality.
* Enable Email to Ticket
* Auto-delete Email Upon Ticket Creation
* Maximum Emails to Read
2. Improved IMAP Settings Feature: Users can now create multiple distinct IMAP configurations, each tailored to specific categories. This enhancement offers greater flexibility.
3. Enhancement Alert: Introducing the 'Business Hours' feature in the application. Now, with the addition of an 'Enable 24/7' switch, seamlessly transition your support hours to appear as 24 hours online for customers.
4. Enhanced Holidays Functionality: We've refined the holiday alert display for customers. Now featuring improved aesthetics with a single background color and text color, replacing the previous "Primary Background Color" and "Secondary Background Color" approaches for a more streamlined and visually appealing experience.
5. Enhanced Announcements Functionality: We've refined the holiday alert display for customers. Now featuring improved aesthetics with a single background color and text color, replacing the previous "Primary Background Color" and "Secondary Background Color" approaches for a more streamlined and visually appealing experience.
6. We are excited to announce that S3 and Storj integrations are now directly available within the application. With this update, the need for separate addons is eliminated, allowing users to seamlessly set up either S3 or Storj directly through the application. For detailed setup instructions, please refer to the official documentation provided for each integration.
|| IUPDATE INSTALLATION PROCESS ||
1. A minimum of PHP version 8.2 is required (Recommended) to install the application.
2. It is strongly recommended to create a backup of both your existing "Database" and "Project" that are currently installed on your server.
3. Obtain the updated version of the "Project" by downloading it from the "Codecanyon" platform.
4. Assuming you have successfully downloaded the latest version of the "Project" from the "Codecanyon" platform.
5. Navigate to the root directory of your previously installed application or project on the server.
6. Proceed to upload the new project and extract its contents, replacing all existing files and folders, except for the "public" folder, "storage" folder, and ".env" file.
7. After replacing your old project with the new updated project, open the public folder and replace all the folders and files except the "media," "storage," and "uploads" directories, and delete the assets directory from the public folder (root/public/assets).
8. Now, after successfully completing the above steps, go to the application and refresh the page (if application is in use) or launch the application in any browser of your choice.
9. You will be redirected to the update page. Please complete all the steps in the update page.
10. Congratulations! Your application has been successfully updated if you have followed the above steps accurately.
|| REMOVED FEATURES ||
1. Removed Functionality: Facebook and Twitter social logins have been removed from the 'Social Login' page for streamlined access management.
