The default language of any content posted is English . Do not create multi-accounts , you will be blocked!
Information: Safety & Support
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser .
08 Dec 2023
Version 3.1.3
Fixed - An error message would show up on Joomla! 4+ when accessing the ticket rating URL.
29 May 2023
Version 3.1.0
Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu item.
Added - 'Show Category Name' option when editing a category.
Added - Option to 'Split Knowledgebase To Tabs' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
Added - Choose the 'Top Category' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
Added - 'Advanced SEF' option allowing to create /category-name/article-title SEF links for the Knowledgebase.
Added - 'Feedback Section' allowing you to display a 'Was this article helpful?' message at the end of an article.
Added - Limit the number of subcategories displayed in the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
Added - Option to show the category thumb next to the category title when browsing one.
Added - Knowledgebase articles can have 'Draft' versions that can be seen only by staff members.
Added - 'Thumb' option for Knowledgebase articles.
Added - Knowledgebase articles can be tagged and filtered in the frontend based on those tags.
Added - Categories can now show articles either as a list or columns (with a pre-set number of columns available).
Added - Option to auto-calculate the 'Hot' article threshold to 75% of the most viewed article.
Added - Option to skip the 'Consent' checkbox for staff members.
Updated - Tickets can now be deleted from the ticket toolbar (if staff has permission).
Updated - Breadcrumb now shows the current ticket.
Updated - Frontend HTML has been reworked and more classes added to aid in custom styiling.
13 Jan 2023 - Version 3.0.19
Added - 'Reply To' and 'Reply To Name' options for the email setup.
Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
Updated - Bumped minimum requirements to use Joomla! 3.9.0+
Updated - Some CSS declarations for the Dashboard menu item.
Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.
Version 3.0.17 - 02 Sep 2022
Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
Fixed - Time Spent was calculated incorrectly in the ticket listing view.
