Ticsus Ticket Support System 1.0

A Customer Ticket Support System

Features​

• Multi Language Support
  • English
  • French
  • Spanish
  • Russian
  • German
  • Portuguese
  • Turkish
• Ticket summary dashboard (Opened, Resolved and Closed ticket counts for total and day)
• Ticket creation with attachment
• Ticket Answering, Listing
• Email notification
• Ticket Subject, Priority and Status Management
• FAQ (Frequently Asked Questions) Page

Installation​

Instructions:

• Uploads files in App directory into your host.
• Import my_ci.sql file into your mysql server.
• Create a file named as .env as a copy of .env.example with valid values in root directory.
• Give folder permissions(777) to session, uploads, logsfolders in root directory.
  • cd < your_app_directory >
  • chmod -R sessions 0777
  • chmod -R uploads 0777
  • chmod -R logs 0777

Server Requirements:

• PHP 5.6+
• MYSQL 5.4+
• Nginx or Apache as a webserver

.env Variables:

NGINX_HTTP_PORT
Optional, needs if you use docker

NGINX_HTTPS_PORT
Optional, needs if you use docker

PHP_PORT
Optional, needs if you use docker

MYSQL_HOST
Mysql hostname.

MYSQL_PORT
Mysql Port.

MYSQL_DATABASE_NAME
Mysql database name.

MYSQL_USER
Mysql user name.

MYSQL_PASSWORD
Mysql password.

MYSQL_ROOT_PASSWORD
Mysql root user password.

SMTP_HOST
Smtp hostname to send mail to clients

SMTP_PORT
SMTP port.

SMTP_USER
Smtp username

SMTP_PASS
SMTP password