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Information: Safety & Support
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SupportCandy + ADDONS
3.2.1
3.2.1 (SEPTEMBER 25, 2023)
New: Learning Management System (LMS) Plugin Integration Add-On (Premium)
New: Organize and categorize your tickets with tags for better management
New: Avoid conflicting actions by agents with this new agent collision detection feature.
New: New action added in the thank you setting. You can directly open the newly created ticket.
Fix: Attachment links in notifications do not show for the attachment custom field
Fix: Conditions not working for customer fields
Fix: Translation does not work for default filters
Fix: Login not working for some users
Fix: Reply and close ticket action add an incorrect log
Fix: GET /wp-json/supportcandy/v2/tickets API not working
Fix: Unable to download docx and zip file attachments on some servers
3.0.8 (OCTOBER 03, 2022)
New: Hooks added for before and after widgets to enable adding custom widgets if required.
New: CSS classes added for thread elements to distinguish customer reply or agent reply.
Fix: Removed auto-scroll from frontend.
Fix: Unable to remove the placeholder from string translations.
Fix: Create ticket not working if captcha credentials missing.
Fix: Added few missing translation text.
Fix: Default value for custom fields Status, Category and Priority is now a required field.
Fix: Few framework scripts printing on all pages even if set for custom pages.
Fix: Add-on license activation does not work if site_url and home_url is different.
Fix: Attachment does not download if site_url and home_url is different.
Fix: Multi-select required field validation not working in the ticket form.
